In my early days of salon working – everything was very much ‘community’. We all knew who worked in the salon up the road/round the corner – but more importantly; if we found ourselves short of a tube of colour, or a bottle of ‘liquid concrete’ for the client who just came in ‘on the off chance’ and wants her up-do to last the week?! … we’d nip down the road and ask! ……..
I’m not sure that would still happen now…. Does it?
As far as I see this communication ‘glitch’ is not just reserved for salon personnel ….. How many millions are spent across numerous organisations on ‘communication and customer service training’?
Have we all got so busy and insular that we forget to engage our ‘human’ side?
What’s your key to ensure good communications between your workforce?
Please do communicate your good practices with me …. perhaps they’ll catch on…?
Thank you ☺